Support
A desk that answers, and a record that holds.
Technical support and remote monitoring for every Nex Gen meter. Existing customers sign in to raise and follow tickets; general requests reach the same engineers.
The desk never closes
Engineers watch every installed meter around the clock, in every time zone your wells produce in.
Remote first
Most faults are diagnosed and cleared from the operations centre, without a site visit.
Everything is ticketed
Every request becomes a tracked ticket with an owner, a history and a recorded resolution.
Support portal
Raise a ticket.
Client accounts are issued by our support team. General requests are welcome from anyone and reach the same engineers.
Existing customers
Client sign in
Sign in to raise tickets against your meters and follow their status to resolution.
Portal accounts are issued by our support team. Call the desk or send a general request and we will set one up for you.
Everyone welcome
General support
24/7 desk
If a meter is down, call.
The support line is answered around the clock, every day of the year. Have the meter serial number ready if you can.
+1 307 679 9869Regional numbers
Reach a regional office.
Platform alerts also raise tickets automatically for monitored meters.