Services
Technical Support and Remote Monitoring
A 24/7 technical desk watching your meters, with every request tracked as a ticket.
The operations centre
Someone is already watching your meters.
Our network operations centre watches every installed meter on a live video wall, around the clock. When a well changes behaviour at 3 a.m. local time, the desk sees it, opens a ticket and starts on it before your team is awake.
How a request is handled
Every request becomes a ticket with an owner.
Nothing lands in a shared inbox. Each request is tracked from open to close, with the diagnostic steps and resolution recorded against the meter serial number.
Detected or reported
An alarm on the wall, a platform notification, or your call. All three open the same ticket queue.
Diagnosed remotely first
The desk pulls live meter diagnostics. Most faults are cleared without a site visit.
Escalated to an engineer
If hands are needed, the field engineer arrives with parts and the full service history.
Closed with a record
Resolution, as-found condition and any calibration impact are filed per serial number.
What this service covers.
Our support team covers the clock. Engineers monitor live data, respond to alarms, perform remote configuration as well conditions change, and diagnose faults over the link. Most issues are resolved without anyone travelling to site.
Every request raised through the portal becomes a tracked ticket with an owner, a priority and a response clock. Issues escalate on a defined path, and the full history stays attached to the meter.
Deliverables
- 24/7 coverage
- Ticketed request handling with response targets
- Live alarm response
- Remote configuration and optimisation
- Fault diagnosis over the link
- Scoped work orders when field intervention is needed
- Periodic performance reporting